February 19, 2024
Marketing trends for 2024
The biggest challenge will be to balance the efficiency of technology with human authenticity
The beginning of a new year is always a good time to reflect on the trends that should shape the marketing landscape and that will likely influence business strategies in the future. Thus, these trends can be used by companies to validate what will be offered to the market (Souza & Ribeiro, 2021).
The technological evolution presents itself as a major catalyst in business transformation and usually shapes society’s behavior (Gabriel, Kiso e Kalil, 2022), at the same time that artificial intelligence, automation, and augmented reality, among other tools, reshape the way management is planned and operationalized.
In parallel, social changes play an essential role in this entire evolutionary process. Consumer preferences, habits and values are constantly transforming, and it is imperative that brands be attentive to these modifications, as well as to environmental issues, which emerge as driving forces of the market. Environmental awareness among consumers is growing, and this drives more ethical and sustainable company practices.
Furthermore, economic factors directly influence the consumer purchasing power, forcing organizations to make adjustments as a greater need emerges to flexibilize and adapt marketing strategies. In this context, some trends stand out as promising and redefine the marketing landscape, highlighting opportunities and challenges for the coming year.
Focus on experience
Companies that prioritize the creation of experiences are changing how they connect with their customers and increasing the likelihood of repeat purchases and continuous relationship (Kiso, 2021). For today’s consumers, the buying journey is not just about acquiring the product. It is about a narrative, from the first contact to post-purchase. In this sense, personalization gains ground, with companies understanding preferences and adapting their marketing approaches more precisely.
Artificial Intelligence (AI)
According to Segura (2018), the use of Artificial Intelligence technology depends on the role that marketing plays in the digital context of the business. However, AI promises to shape the marketing landscape in a lasting way. Applications tend to expand, becoming more complete, complex, and integrated into the daily lives of people.
Humanization of content
Even in an environment where AI plays a prominent role in content generation, consumers tend to seek more humanization as a way to preserve the authenticity. The challenge will be in building the balance between the efficiency generated by AI and the maintenance of the human dimension of narratives, with emphasis on real, singular, and empathetic experiences.
“Creator economy”
The report “Future of Creativity” (Adobe, 2022) revealed that more than 165 million creatives have joined the global creator economy in the last two years, with Brazil showing a notable growth of 73 million professionals, while the United States had 34 million, followed by South Korea (11 million) and Spain (10 million). In this sense, the “creator economy”, or Creator Economy, gains even more strength. Technological changes have placed digital communication at the center of social processes, allowing content production to be something accessible to anyone in any field of activity. The flexible labor market promotes more fluid and dynamic models. And digital culture, which transforms content production into social legitimization, contributes to the rise of the “creator economy” as an increasingly professionalized market with content creators impacting purchasing decisions. The trend is for this market to continue growing and professionalizing, with new platforms, new forms of operation, and new production models.
More authenticity in influencer marketing
Influencer marketing is an adaptation of marketing in the face of the new context of evolution of markets and new technologies (Barreiro, Diniz e Breda, 2019) and continues to evolve and adapt to the demands of the digital environment, maintaining its strength as a strategy. Its use by influencers gives more space for AI, in the development of a more personalized approach and more efficient segmentation, guaranteeing better results in partnerships between brands and influencers. But, despite the intensification of AI use, the social media audience expects more authenticity from influencers, not only in organically produced content but in commercial partnerships with companies. Consumers will demand genuine partnerships and will not accept advertising for products that the influencer does not consume, for example.
Evergreen content
The “evergreen” content (durable posts) is timeless and maintains its relevance for a long time. It is the type of content that goes against trends or the famous “trends”, as fads are known on social media. Internet users are increasingly looking for information that is useful in the long term, and “evergreen” content has this characteristic, attracting constant traffic, generating continuous engagement (as it can be shared even after some time) and favoring the construction of authority.
Audio content
The growing consumer preference for content that is easy to consume and adapts to their fast-paced routine and multitasking life has driven audio content, such as podcasts. This type of format offers convenience in delivering information or entertainment. Furthermore, audio is an accessible option and eliminates the need to stop in front of the content to consume it. All this accelerated by the expansion of audio platforms and streaming services.
Digital communities
The consolidation of social networks has strengthened the construction of digital communities, which bring together people with common interests and meet one of the most basic human motivations: the desire to belong to a broader group of like-minded peers, for fitting in and acceptance (Seller & Laurindo, 2018). For businesses, investing in the creation and management of digital communities, including through partnerships with influencers, can increase connection and engagement, reform the brand identity and enhance the impact of messages, as more strategic content is produced.
The highlighted trends, from the focus on experience to the strengthening of the “creator economy” and “evergreen” content, outline a path where personalization, authenticity, and audience connection become fundamental. In light of this, companies’ capacity for adaptation and innovation will be crucial not only to keep pace with, but also to lead the ongoing transformations.
The search for more humanized strategies, whether in content production, influence partnerships, or digital community creation, emerges as a differentiator. The biggest challenge lies in balancing technological efficiency with human authenticity, ensuring that brands not only follow trends but also consolidate themselves in the market.
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