Creative risk and pattern breaking in brand communication

Column

Digital Consumer

Digital

Marketing

May 30, 2025

Creative risk and pattern breaking in brand communication

Creativity and authenticity can function as levers for institutional positioning

What makes an advertising campaign truly remarkable in a landscape saturated with standardized discourse and predictable formats? The answer may lie in the brand’s ability to take creative risks and break established expectations, in a proposal of boldness and a departure from the obvious.

Recently, a major hair product brand launched a campaign starring two highly relevant Brazilian public figures, an acclaimed singer in the Brazilian popular music scene and a famous television presenter, recognized for completely distinct styles of aesthetics and personality. While one represents a more aligned image, especially regarding hair, the other is marked by her authenticity, cultural identity, and natural look.

The moment of greatest repercussion was a statement by the singer: “I’m not going to use it,” referring to the hair frizz control product that was the protagonist of the campaign. The phrase was said in a very light context, in a spontaneous and fun conversation between the campaign stars. This phrase, apparently contrary to advertising logic, was one of the most commented moments. The campaign featured a series of videos that reproduced these conversations between the two. And precisely because of this, it went viral, generating debates on social media, broad organic visibility, and spontaneous engagement.

This brand decision accurately illustrates the concept of creative risk, a deliberate choice to move away from controlled narrative to bet on authenticity and truth. Incidentally, truth was a concept that also emerged in the campaign, in one of the dialogues when the presenter asks the singer, questioning how they would record the campaign if she stated she wouldn’t use the product. The singer freely replies: “With truth. Me with mine and you with yours.” By allowing one of the protagonists to be honest and not use the advertised product, the company established a new way of connecting with the public, based on respect for diversity and freedom of choice.

For years, we have seen media personalities modify their appearance to fit the aesthetic standard required by advertising campaigns. This time, it was different. The brand chose to value the original identity of each figure involved. And the result was powerful: instead of selling a product, it communicated a positioning.

With this action, the company not only stood out for its creativity, but for the courage to challenge the traditional persuasion model. Instead of promising universal results, it delivered freedom. Instead of reinforcing standards, it offered alternatives. And this, in today’s digital environment, represents symbolic capital of high value. At a time when other brands are seeking to deconstruct standards such as, for example, removing the expression “for normal hair” from shampoo packaging. This also reflects a market need, after all, the consumer public is not made up only of people with straight and aligned hair, thin bodies, and defined silhouettes.

From a strategic point of view, this choice translated into thousands of interactions in a few hours, reach amplified by spontaneous shares and positive brand associations. But the numbers are only part of the impact. The real differentiator was placing authenticity at the center of the narrative. We live in an era where standardized, imposing communication that dictates what we should do is no longer accepted. Consumers are unique individuals, and there is no longer any way to make these consumers fit the products. The logic is the opposite: it is the brands that need to create products and services that meet the different needs of people.

This type of campaign signals a strong era shift in communication: the migration from advertising based on aesthetic manipulation to one based on listening, context, and truth. Furthermore: it indicates that creativity can and should be a lever for institutional positioning.

By incorporating plural discourses, accessible languages, and real representations, brands build more lasting bonds and achieve what is real; they are talking about people’s lives and not necessarily the product. They cease to be mere message broadcasters and become cultural agents with social and symbolic responsibility.

In the current scenario, with consumers who are more critical and social networks amplifying voices, it is essential that brands understand that real engagement does not come from the perfect promise, but from the coherence between discourse and practice. And this applies to product creation, development, and innovation.

Now, the question remains: is the market really ready for creative risk? Or will we still be stuck with the idea that communicating is convincing, when, in fact, communicating is building relationships, looking at differences and understanding that people need representation?

The future of communication lies in courageous choices. And the brands that know how to position themselves with truth, even when it seems risky, will be those that remain alive in the public’s memory and, consequently, will attract consumers to their products and services.

Who wrote this column

Silmara Regina de Souza

Mestre em Administração, consultora pelo Sebrae SP. Palestrante, conteudista, especialista em marketing e comunicação digital. Entusiasta da produção de conteúdo e do uso estratégico das redes sociais como canais de relacionamento e comunicação.

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